How do I speak to the people who actually run eBay? | Member To Member Support

avalonsmum · 2026-01-12T10:31:10.682000Z

I am not a "seller account" and therefore everything listed as "simple" delivery, which is not "simple" for me as i live in a remote are, am disabled, and have no money. was simply selling stuff I didn't need any more, for pennies. I tried changing all delivery settings to "collection only" and eBay always changed it back, so I put a message about this on my "about". but still, someone bought a pair of boots from me, without me agreeing to the sale, and now they want a refund (because I haven't and will not send them). EBay expect me to refund when i haven't even seen any of this money, and in addition, want to charge me for the privilege. The buyer seems unable to understand that she has to go to ebay for her money back as I don't have it.Any suggestions?

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