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How do I recover my money for something never delivered?
Summary: alistair1021 ordered a broom from a seller in June, but it never arrived, and they missed the window to open a case on eBay. They've contacted the seller who suggested opening a case, but now the seller is unresponsive. *vyolla* and tobiasd4 advised trying to get a refund through their payment provider, such as PayPal or a credit card, since the eBay case window has closed. alistair1021 acknowledged this advice and plans to pursue it with their payment provider.
I ordered a broom from in June this year. It never arrived, and the delivery status still says "awaiting delivery information".
I did not realise until July it had never arrived.
I have contact the above seller who says I should open a case, and he will then refund me.
But I can't do that because "the windows has closed"!!
So I have messaged the seller three more times. He never replies.
He does not respond, so he has my money, and I don't have the product.
HELP!!!!!
tobiasd4
Mentor1 month agoYou have 30 days to open ebay case, so too late now.
Try your payment provider.
alistair1021
OP1 month agoThank you. I will do that.
*vyolla*
Mentor1 month agoYou're outside of eBay now.
If you paid with PayPal you have 180 days to report this as not received.
If you paid with a debit/credit card or Apple Pay you have 120 days to issue a not received chargeback.
alistair1021
OP1 month agoThank you. That was news to me, and I have now started that process with HSBC who have been helpful.