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How do I raise a complaint please 🙏
Seller sent me a faulty item... and a replacement was also faulty... now I'm experiencing difficulties getting the seller to refund the item... can anyone advise on next steps please 👀..see audit of conversations as follows;
You don‘t need to return it. You don‘t need to pay for mailing.
The tracking number for the new package is FO320425121GB.
Due to eBay has a time limit on return requests ,we must accept the return first. Please don‘t return the defective light
Hello,
So sorry to bother you.
<The new package was delivered on September 5th. Did you receive it?
Thank you.
Cancelled the the first item however, this replacement item is also faulty ...both items don't have the same connector as the manufacturer's and will be requesting a refund.
Hello,
Sorry to hear that.
Could you please tell us your registration number? Is your car a 5-door version?
Did you install the second light? Is the second light also not working?
Looking forward to your reply.
M*****T and yes 2nd light faulty
Thank you for your reply.
We have checked the reg number. Is your car model Renault Megane 2012?
Looking forward to your reply.
Apologies registration is M*****T
Is your car a 5-door version? Looking forward to your reply.
Yes 5 doors
Thank you for your reply.
We will send you the address. Could you please help us return the two brake lights you received? We will refund you after receiving it.
We returned the first light and need to complete a return on eBay again to return the second light.
Correction...you said keep the first light and cancel the return...so we can't use Ebay to return the first light.. so you'll now need to provide postage costs to return the first light. We have returned the second light.
Thank you for your reply. Do you mean you have returned the second light to us? Which address did you send it back to?
Yes we returned the second light to the address on the Ebay postage label.
Thank you for your reply.
Could you please send us that address? Could you please send us the tracking number & postage receipt for reference?
Thank you for your photo. Could you please send us the tracking number for the returned package?
FO319619774GB
We have checked this tracking number FO319619774GB. We will use this tracking number to send this light to you.
Did you return this light? If so, could you please send us the tracking number & postage receipt for the returned package?
We are sorry for the inconvenience.
john1297576
Mentor1 year agoAs already said, NEVER accept replacements, go for refund.
Even if you follow correct procedure through ebay, you are only allowed one NOT AS DESCRIBED CASE, and if you accept a replacement, which is also faulty, you cannot open a second case, so are stuck with faulty item and no refund.
naln0c1
OP1 year agotressygirl
Mentor1 year agoDid you return the the item within 30 days of the item's last estimated date for delivery? Then open an eBay return case for item not as described selecting item does not match description or photos, and enter the tracking number of the returned item, escalate on day 4 if not refunded beforehand.
It looks like you paid yourself for the return postage? If so, in future, for these cases remember that the seller pays for this tracked return.
If the 30 days have passed, as I advised above, you'll need to turn to your payment provider for help with this refund now.
@naln0c1
jckl1957
·1 year agoYou have 30 days only from the delivery date of the original light to open a return through Ebay.
If you received the original faulty item more than 30 days ago, then you are too late to do anything further through Ebay.
Your payment provider may be able to help.
For future reference, I would never accept a replacement but would choose a return and a refund so I could buy from a more reliable seller.
tressygirl
Mentor1 year agoYour seller was working on the hope you do not know how to receive a full refund under eBay's 30 day MBG, Money Back Guarantee, and it turned out they were right!
Never listen to a seller's excuses or promises when you receive a faulty item/ an item not as described, and never accept a replacement, if that too, is faulty , the MBG will not cover it.
I am presuming the 30 day timeframe to claim with eBay has lapsed? You may need to turn to your payment provider now for help with your refund.
For any future purchase familiarise yourself with eBay's 30 day MBG, it's written on every listing, and on the link below for you, it can save you a lot of time and money!
https://pages.ebay.co.uk/ebay-money-back-guarantee/
@naln0c1