How do I raise a complaint please 🙏 | Member To Member Support

naln0c1 · 2025-10-05T12:51:39.397000Z

Seller sent me a faulty item... and a replacement was also faulty... now I'm experiencing difficulties getting the seller to refund the item... can anyone advise on next steps please 👀..see audit of conversations as follows; You don‘t need to return it. You don‘t need to pay for mailing.The tracking number for the new package is FO320425121GB.Due to eBay has a time limit on return requests ,we must accept the return first. Please don‘t return the defective lightHello,So sorry to bother you.<The new package was delivered on September 5th. Did you receive it?Thank you.Cancelled the the first item however, this replacement item is also faulty ...both items don't have the same connector as the manufacturer's and will be requesting a refund.Hello,Sorry to hear that.Could you please tell us your registration number? Is your car a 5-door version?Did you install the second light? Is the second light also not working?Looking forward to your reply.M*****T and yes 2nd light faultyThank you for your reply.We have checked the reg number. Is your car model Renault Megane 2012?Looking forward to your reply.Apologies registration is M*****TIs your car a 5-door version? Looking forward to your reply.Yes 5 doorsThank you for your reply.We will send you the address. Could you please help us return the two brake lights you received? We will refund you after receiving it.We returned the first light and need to complete a return on eBay again to return the second light.Correction...you said keep the first light and cancel the return...so we can't use Ebay to return the first light.. so you'll now need to provide postage costs to return the first light. We have returned the second light.Thank you for your reply. Do you mean you have returned the second light to us? Which address did you send it back to?Yes we returned the second light to the address on the Ebay postage label.Thank you for your reply.Could you please send us that address? Could you please send us the tracking number & postage receipt for reference?Thank you for your photo. Could you please send us the tracking number for the returned package?FO319619774GBWe have checked this tracking number FO319619774GB. We will use this tracking number to send this light to you.Did you return this light? If so, could you please send us the tracking number & postage receipt for the returned package?We are sorry for the inconvenience.

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How do I raise a complaint please 🙏 | Member To Member Support | eBay UK