How do I make eBay pay attention?

Question

Can anyone help. I sold an item 4 June and the buyer wanted to return it. I immediately refunded him including postage. The item has never been returned. eBay seems unwilling to help and it is now 7 weeks. How do I light a fire under eBay and get my money?

papso22 · Accepted Answer

You should not have refunded before you got the item back. If you do, then ebay are not interested in anything after that.

john1297576 · Answer

Buyer should have opened a return case, and depending on reason, buyer msy have to pay to return or seller has to provide a return label, in either case seller only refunds AFTER item is returned.

Ebay gives a link to the 30 day money back guarantee on every listing but if buyers and sellers do not follow correct procedure, then it gets expensive for seller with no return and no money.