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How do I make a claim against delivery company
I sent an item well wrapped in bubble wrap but buyer sent me photo of item and it has been damaged during shipping. I have refunded the buyer & contacted Yodel who have said I need to contact ebay to ask the to raise a claim for damaged item. How do I do this?
4 comments
**peaseblossom**
Mentor11 months agoWith Simple Delivery when a buyer opens an "arrived damaged" case eBay refund the buyer and the seller keeps the payment. But I'm afraid they won't usually do anything after a refund has been issued. No harm in asking though. You can request a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
j8487
OP11 months agoj8487
OP11 months agojust had a quick check and simple delivery wasn't available for this item. item was posted via inpost lockers and sent via YODEL
jckl1957
·11 months agoDid you buy the label through Ebay/Packlink?
If so, if the item isn't on the 'no compensation' list, you can make a claim from this page.
https://support-ebay.packlink.com/hc/en-gb/articles/360014270619-EasyTicket