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How do I get my money back?
the seller deceived me, posted pictures of the model from the net and sold something else, he justifies himself as a mistake, despite contact and a request for a partial refund, he did not respond, a classic fraud
I note that the seller already has a history of such behavior
alexghibli64
Posted Jul 13, 2026 at 6:53 AM · Edited Jul 13, 2026 at 6:53 AM·Last reply Jul 13, 2026 at 6:57 AM
1 comment
tressygirl
MentorJul 13, 2026 at 6:57 AMHave you received this item and it is not as described then you need to message the seller no more, but follow the rules of eBay's 30 day MBG, Money Back Guarantee policy, written on every listing.
Proceed this way:
If you are still within 30 days of the item's last estimated date for delivery, proceed this way:
Go right of the item in your Purchase History and from More Actions select Return this item. Select the reason Item Not as Described >> Does Not Match Description or Photos. The seller needs to either refund you in 3 days, or issue a pre paid return label for the return of their item. Once the item is received, they have 48 hours to refund you.
If this doesn't happen, you need to escalate to eBay, eBay step in and force the refund.
Listen to no excuses or promises from the seller to close the case early, and do not forget to escalate.
@alexghibli64