How do I get ebay to refund my (the sellers) postage costs?

Locked

Discussion interactions are currently paused.

Hi all

Still getting to grips with the new eBay way of doing things after a long time away.

I paid for shipping and insurance at the PO office but NOT the service eBay is taking a cut for - I upgraded to next day delivery with insurance. How do I get a refund please?

I have changed/ updated the tracking number. Is this enough?

Thanks in advance. The PO said I could cancel the postage..unsure how.

As an aside - no matter what changes I make my returns address defaults to my old address. Is this just a replication issue and it will resolve in a few days?

Cheers. Any helpful input appreciated.

tartantabby

1249 View listings

Posted 10 months ago·Last reply 10 months ago

1 comment

*vyolla*

Mentor10 months ago

View listings

As regards changing your return address, go here:

https://accountsettings.ebay.co.uk/uas/addresses

If you don't use the Simple Delivery label provided, you or your buyer will be refunded, depending on who paid for postage.

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form (link below) for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.
https://www.ebay.co.uk/claims/simple-delivery/refund/seller

To process your refund, we'll verify the following:
- The label was paid for by you (you offered free shipping to the buyer).
- The refund request is created within 14 days from the item's sale.
- The label wasn't used within 14 days of the item's sale.
- The package was delivered using a different tracking number.
  If your request meets all these conditions, you'll receive a refund for the shipping cost.