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How do I get ebay to listen when they don't read anything?
I have now had two deliveries delivered to the wrong place. I don't care that the tracking says it's been delivered. The tracking "proof" is not my house, it's not my front door. I'm out a lot of money because eBay says "it's been delivered". Appeal, send pictures of my front door and pics of the tracking proof? Nope, they don't change anything. What do I do? My contract isn't with a delivery company. Until my item is successfully delivered, it's not my responsibility.
3 comments
tobiasd4
Mentor6 months agoThis is a common problem.
No good sending photo of your door,
You can't prove it's yours, same as carrier can't prove it is.
red_magpie
Mentor6 months agoYou can't prove it's yours
Any of us could prove that a picture of our door is our door.
A picture with geolocation would do this, or there are numerous other ways. The problem, as eywa.-99 says is that eBay just won't listen.
Anyway, the burden of proof isn't supposed to rest with the buyer. eBay's money back guarantee policy states that "If the seller can't provide proof of delivery to the address in the Order details or proof you collected your order, we'll issue a refund". It's the seller who has to prove delivery and it's scandalous that eBay takes the courier's word that it was the correct address against the buyer's who actually lives there!
It should be obvious to any caring and responsible company that having offered this protection they have a duty of reasonable care to investigate disputed claims, not simply accept the tracking record or photo as proof. eBay knows as well as anybody else does how often tracking records are incorrect.
eBay gets away with this because the user agreement requires users to accept their decisions, and as eBay's money back guarantee is not regulated by the Financial Conduct Authority users have no right to any independent appeal against their decisions.
jckl1957
·6 months agoIf tracking shows delivery, Ebay do find in favour of the seller.
You can try your payment provider - they may look more closely at the delivery 'evidence' and GPS tracking.
Going forward, have you thought about using Click and Collect when you buy?