How do i get a refund for an unused returns label

Question

As above.
My buyer failed to return an item that she claimed was defective. I believe she was trying it on to get me to refund her and to let her keep the item but i asked for it back before refunding.

Ebay closed the case and i got the money for the item but i didn't get the almost £7 return postage back for the unused label. Is there a procedure to follow ? There is no sign of a label in "my labels" so i'm not sure what happens.

Thanks in advance for any help.

tobiasd4 · Accepted Answer

If buyer doesn't return item within 30 days of opening case, it will close.You aren't charged until label is used, so No return = No charge.

weedeochandoris · Answer

Thank you @tobiasd4 but is there a timescale on me getting it back do you know ?

In reply to @john1297576 unfortunately i tried all that before posting and there is nothing in my labels, i just went round in circles getting nowhere. It's only the original buyer paid postage label and i can't void that as the item was delivered to her.

tobiasd4 · Answer

If buyer doesn't use postage label, you don't get charged.

john1297576 · Answer

Official answer from ebay using Help & contact! .You can view, manage, print, and void postage labels from the Orders page in My eBay or Seller Hub: Orders- opens in new window or tab