How do I enter a new tracking code for the global tracking programme? | Member To Member Support

superc4t · 2025-10-26T20:13:18.739000Z

I had a QR code to post to a buyer in Milan, Italy which I printed off. I then panicked because I didn’t realise it was the global programme and wondered how postage of £3 would get the item to him. I also couldn’t see his address and where the parcel was going to. I got a wired email from EBay saying that they would work with the buyer to send the package. The buyer said he hadn’t heard from EBay but would I send it to a different address in London? I said no. Meantime, I had to go on holiday and told the buyer I would sort it out on my return. I have sent the item to the EBay distribution centre (I managed to find the address and ref number) and paid tracking.But I cannot insert the updated tracking number as it is to the global distribution centre. what can I do about this to ensure it gets to the buyer successfully?I am so frustrated. I have been chasing my tail for days on this.Thanks for your help.

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How do I enter a new tracking code for the global tracking programme? | Member To Member Support | eBay UK