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how do I contact to get a refund for a item ive not received when logged into as Guest!
Summary: coarms_94 expressed frustration over difficulties in obtaining a refund for a missing parcel bought as a guest on eBay. They shared their negative experience dealing with both the postal service and eBay's customer service. tressygirl provided a link to the process of opening a case as a guest, attempting to assist with the issue.
What a load of rubbish Ebay is when chasing for a missing parcel. I've hunted high and low. Purchased an item as a guest as kept getting an error with log on. purchased a sound card from EBay which some dumb ass delivered to wrong address and never retrieved that item. Apparently royal mail are not smart enough to fix their wrongs for you and your expected to do the leg work due to their demented employees.
Now I was asked by Royal mail to contact seller and Ebay to sort refund. Contacted seller he said no problem and to contact Ebay. Didn't realise I had to climb Mount Everest in order the get Ebay to sort this!
where do I go to sort this? A.I chat is bullshit and unhelpful and as much use as a chocolate teapot! Remember the days when you could speak to humans and get shit sorted through conversations? the good old days!.
It blows my mind that a selling website has such a pathetic contact and problem solving system! its 2026 for goodness sake!
tressygirl
Mentor1 month agoThe link below explains the process for opening a case when buying as a Guest.
https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=12&pos=1&query=Get%20help%20if%20you%20bought%20as%20a%20guest&intent=guest&docId=HELP1151
@coarms_94