Locked
Discussion interactions are currently paused.
how do i contact a human?
as above how to i contact a humun to sort out an issue????
4 comments
Locked
Discussion interactions are currently paused.
as above how to i contact a humun to sort out an issue????
pcbobbob
OP3 weeks agoso why did you remove his feedback at his request but not refund me at his request.
once again why did i pay buyers protection fee??
pcbobbob
OP3 weeks agoi bought an item and it arrived wet and damaged, i contacted the seller who chose to ignore my messages, so i left a negative feedback (which i feel i am more than welcome to do) he then sends a request asking for it to be removed and for ebay to give me a full refund.
The feedback was removed without my consent and i have had no refund, and now the seller is just ignoring me again,.
why did i pay a buyer protection fee????
tressygirl
Mentor3 weeks agoOh dear I wish you came to us at the start.
Whilst it's polite to contact a seller first if there's an issue , the rule is not to give them too much time to run you out of the timeframe to claim for a full refund under eBay's 30 day MBG Money Back Guarantee.
The MBG is written on every listing on receiving an item like you did you need to listen to seller's excuses and promises no more and proceed this way:
If you are still within 30 days of the item's last estimated date for delivery, go right of the item in your Purchase History and from More Actions select Return this item. Select the reason Item Not as Described >> Does Not Match Description or Photos.
The seller needs to either refund you in 3 days, or issue a pre paid return label for the return of their item. Once the item is received, they have 48 hours to refund you.
If this doesn't happen, you need to escalate to eBay, eBay step in and force the refund.
Listen to no excuses or promises from the seller, as you see promises can be broken like the one told on the removal of your feedback, never close the case early, and do not forget to escalate.
@pcbobbob
tressygirl
Mentor3 weeks agoWe're all human here and it's not easy to contact Customer Services now and get a live agent, so come back here first, explain the issue you've encountered, there are many very experienced people here happy to help.
@pcbobbob