How do I cancel a postage label I printed (Royal Mail) after a buyer requested to cancel an order | Member To Member Support

tactile_media · 2026-05-01T13:14:06.482000Z

buyer bought and item of mineI printed a shipping label (Royal Mail)buyer contacted me and said he's changed his mind, please cancel order for full refund and don't sendI tried cancelling shipping label but ebay just returns a message"you cannot cancel this order as it was ordered via the simple shipping service"what happens, will I get my money back for the label, and if not why should sellers have to forfeit the cost of postage because I buyer changes their mind at the last minute?Thanks

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How do I cancel a postage label I printed (Royal Mail) after a buyer requested to cancel an order | Member To Member Support | eBay UK