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how do i add a different tracking number?
as the seller my parcel was too big for the pre purchased postage. so i paid for an evri delivery myself - how do i upddate the tracking or close the transaction as received (the buyer has received it) as my funds are being held? TIA 🙂
2 comments
**peaseblossom**
Mentor5 months agoeBay have removed the option to change tracking number.  You can message your buyer with the tracking details.  If necessary you would be able to add the new number to an "Item not received" case if one was opened.  Payment will be held for 14 days, or about 30 days as you're a new seller.
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If it's still not even showing as dispatched you can do that by opening the original pre-paid Simple Delivery label (Get prepaid label > Get prepaid label and QR code).  It will remain unused and the cost will be automatically refunded to the buyer in 30 days (assuming they paid for it).Â
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behig19
OP5 months agoBella Higgins