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How can you get a seller to message you back.
Seller will not answer my messages.
Looking for warranty or refund on an item
3 comments
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Discussion interactions are currently paused.
Seller will not answer my messages.
Looking for warranty or refund on an item
john1297576
Mentor3 weeks agoif wanting warranty suggest you contact citizens advice. Getting a refund all depends on when you bought, and if in time, opening the correct case.
**peaseblossom**
Mentor3 weeks agoNo one can force a seller to reply but if it's still within 30 days of the delivery date open a return using the reason "Item didn't match description" via the dropdown menu arrow for the item on your purchase history page. If necessary escalate it after 3 complete working days.
If it's more than 30 days it's too late to do anything via ebay but if it's still within 120 days of payment contact your payment provider and ask about a refund or chargeback.
airtester73
OP3 weeks agoThanks. Im trying to contact a seller from a December purchase to chase a warranty claim or refund, so no obvious way to do this if they wont answer a message.