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How can I ask e-bay to step in to resolve an issue with a seller?
How can I ask e-bay to step in to resolve an issue with a seller? The seller had put themselves as UK, and I filtered on UK only. The item arrived far too late, after 16 days - not surprising since it was being shipped from China. To request a refund, the seller has provided an address in China to return the item. This is clearly too expensive. I can't see an option to open a case, and I have spent hours going round in circles on e-bay automated help. Can anyone help? What is the point of e-bay buyer protection, if you can't access it??
1 comment
**peaseblossom**
Mentor10 months agoThere's a return link on here:
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041&st=3&pos=1&query=Return%20an%20item%20for%20a%20refund&intent=return&lucenceai=lucenceai&docId=HELP1134
The option to escalate the case will appear at least 3 working days after it was started.
Unfortunately ebay cannot enforce payment of return postage by overseas sellers. As an alternative you could resell it yourself.