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How can I actually get through to a human?
Summary: eldeb_42 is trying to contact a human representative regarding a purchase on eBay. They bought a bag advertised as all-leather, but it turned out to be completely plastic and started to disintegrate after one use. They received a partial refund, but the seller has blocked them, and they are seeking advice on how to obtain a full refund. **peaseblossom** suggests contacting eBay directly through a provided link or reaching out to their payment provider for further assistance.
Hello,
I keep trying to get through to a human, but get signposted to various articles. I bought an item which was described as all-leather, it wasn’t, I was given a partial refund. The seller then quickly changed the description of their bags. Since then it’s transpired that the whole bag is plastic and the handle started disintegrating on one use only. No part of the bag is leather and I would like a refund and return. The seller appears to have blocked me. Could someone please advise. Why is it so difficult to speak to an agent or human on EBay. Bought two bags at the same time from this seller. Please be aware as they are so expensive and all- plastic.
**peaseblossom**
Mentor3 months agoA partial refund generally blocks further return requests but you could try contacting ebay and see if they can do anything for you. You can ring them or request they ring you by viewing this link on your phone - not on a laptop or PC:
https://www.ebay.co.uk/help/eua?id=5190
If not you could try contacting your payment provider and ask about a refund or chargeback.