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How are they able to get away with this decimation of an account in defects!
Summary: samnight7772010 expresses frustration over the handling of an account, describing it as decimation due to defects. tressygirl responds but does not offer any additional details or resolutions. The discussion lacks further engagement or specificity regarding the issue.
25-13184-59716
5359811762
This is a case where i was signed up to ebays autotracking of the item from the item sold to being posted to arriving with carrier which they choose and then on to the buyer system and there was proof of the item arriving with the carrier so how do they come to this conclusion? Also I was never asked to get involved I was told the matter was beign dealt with by ebay! but they still hand out the numerous defects that they so like to do .
THE POSTING WAS AUTO MANAGED BY EBAYS OWN SYSTEM
tressygirl
Mentor4 months agoWe have no access to your account so cannot see the case or any outcome.
Just to confirm, are you saying that you have tracking to show delivery to the buyer but eBay still refunded?
Was this a Simple Delivery transaction? In cases of non delivery eBay take over and refund the buyer and the seller gets to keep the payout.
If this did not happen contact eBay Customer Services.
Contacting eBay Customer Services is not easy nowadays to get a live agent , but some have had success using the app, otherwise keep typing in ' I wish to speak to an agent' and this too can work.
Use this link to contact CS, if you can try at 8 a.m. on a weekday morning also more chance there for Dublin to answer.
https://www.ebay.co.uk/help/eua?id=5190
Lines open between 8 a.m. to10 p.m. on weekdays.
9 a.m. to 6 p.m. on weekends.
@samnight7772010