Helping a buyer claim a refund from Inpost after item marked delivered but not received? | Member To Member Support

mgi1289 · 2026-04-23T09:52:18.279000Z

Hi there, I recently sold an item to someone and posted it - with tracking and full insurance - via Inpost. It was marked as "delivered" a couple of days later, but the buyer said that they hadn't received it. I opened a case with eBay and they found in my favour, i.e. that I don't need to issue a refund. However, this does seem unfair to the buyer. Do they have any recourse with eBay or Inpost to claim the money back? And if so, how would they go about doing so?

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Helping a buyer claim a refund from Inpost after item marked delivered but not received? | Member To Member Support | eBay UK