Help with return, case in my favour
I have had a return case decided in my favour, dispute message to the seller offering to meet him halfway with the return ( it was a heavy collection ) I have had no response. I have been totally refunded but still have the item, what should I do?
3 comments
red_magpie
Mentor2 weeks agoWhen contacting your seller, I would remind them that eBay decides whether or not items involved in disputes have to be returned. You both accepted this in the user agreement. (Some sellers don't realise this, and rant at their buyer for "stealing" their item!)
As you case has closed without eBay requiring the item to be returned, you can now dispose of it as you wish. But it would be reasonable first to give the seller one opportunity to arrange for it to be collected - at their expense, of course.
leahouse4
OP2 weeks agoThank you, I contacted him this morning and he replied they didn’t want to collect it, would I dispose of it? I think this gives me the green light to dispose of it
Thank you
papso22
Mentor2 weeks agoSend one last message offering a collection option and explaining what you will do with the item if there is no response.