Help with non delivery | Member To Member Support

muirh-janic · 2026-04-26T15:36:15.390000Z

I purchased an item which did not arrive and I emailed Ebay customer services and was advised to wait a few more days. It has now been over 20 days since the item was due and I want a refund.Also the item is not showing on my list purchases, why? so although I have ID and reference that Ebay confirmed and Ebay confirmed non delivery I'm getting frustrated and going round in circles for a refund. I got a seller email with a link but when i click to respond link says error so cant respond directly to seller either! All the tabs in my account don't show it under any heading or anything outstanding.Tried to email customer services and got a this time was told to go into my account to resolve issue but getting nowhere.I dont use Ebay much and this will certainly put me off using it again. Can anyone help??

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Help with non delivery | Member To Member Support | eBay UK