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Help with Fake apple AirPods 3
Hello
I bought apple AirPods Pro 3 from eBay couple of months ago for my son as a birthday present. He recently started using them and realised it kept disconnecting. So I took it to Apple Store who confirmed to me that they’re fake. I’ve messaged seller but no reply yet. EBay says no guarantee after 30 days. So can someone please tell me what’ll be my best option to get my money back please?
Thanks
1 comment
tressygirl
Mentor1 month agoYou cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt. If they are not, a buyer has 30 days under eBay's 30 day MBG, Money Back Guarantee policy, to return the item for a full refund.
You are too late to claim a refund from eBay, but can try your payment provider, most offer a 120 day buyer protection policy.
If purchased from a registered UK business, who offered a guarantee and is now not upholding this, then turn to Citizens Advice for your next steps, if you wish to take this further.
Better still contact Apple with details of this seller especially if they are selling multiples of these items, Apple will then be in touch with eBay who act very quickly by removing the item and or the seller.
@dma156