Help with a buyer wanting a refund? | Member To Member Support

kagib_5832 · 2026-05-25T07:28:08.037000Z

This is my first time having a buyer say there’s an issue or wanting a refund. I sold a ton of Pokémon cards. I said in the description I didn’t know the value of the cards or the authenticity. Just wanted them gone. The buyer asked further about the authenticity and why I didn’t think they were real and I said I got them several years ago in primary school. I didn’t honestly think I had a £600 card. My luck isn’t that good. And I don’t have the means to spend £500 at PSA to try and see if they are real. I’ve never been into Pokémon. I just collected them when it was popular and traded for the pretty ones. Now they want a refund and are saying the products got damaged on delivery? But I packaged it nicely, used a cushioned envelope and all. It looked really pretty and I got myself a lollipop while I was there as a reward 🤭 but having said that I’ve already withdrew the funds and they had multiple days to mention there’s an issue. The simple delivery says they have sorted it and I won’t need to refund the buyer and I won’t receive the item back. Any help? I’m really new to this and I’m way out my depth. I just don’t want any trouble 😅

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Help with a buyer wanting a refund? | Member To Member Support | eBay UK