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Help with a buyer refund problem
I had a keyboard for xmas, but it wasn’t for me so I decided to sell it as 1 month old mint used condition and I had an offer on my item, which I accepted, the buyer came to my house and tested it fully and was happy with the keyboard as it was all working. I have now had a refund request nearly two weeks later saying it was not working and was defective and not as listed. What do I do as I don’t want it back if the buyer has broken it and it feels like the buyer is taking advantage of the return process?
7 comments
mr_rona
OP5 months agoI have started the refund process, but the buyer wont supply his address for the return label. I didn’t have it originally as he picked the item up. How can I speak to EBay about this as it sounds like he’s trying the run the time out so he gets a refund and my item?
jckl1957
·5 months agoThe buyer does not have to supply their address.
You don't need their address. The item has to be returned to you and you have the option of supplying a label to the buyer through the case.
If you have the option to supply a label through the case, that is what you should do.
mr_rona
OP5 months agojckl1957
·5 months agoContact Ebay Customer Services and explain that you are trying to get the item returned but the buyer is not cooperating.
jckl1957
·5 months agoYou need to accept the return and arrange to get the item back.
If you feel, after you get the item back, that the buyer has abused the retruns process, then you can report them to Ebay.
However, unless you can clearly prove that the buyer has damaged the item (very difficult), you will have to refund the buyer.
mr_rona
OP5 months agojohn1297576
Mentor5 months agoFailure to go through procedure will damage your account.
It is possible buyer will return a different item, but again difficult to prove to ebay. It is also possible that buyer just wants a refund without returning, but it is worth going through correct procedure and paying for return label.
It is just possible that insisting on return will put buyer off the idea, as they are hoping to just get a freebie.