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Help posting a large item
I have sold a guitar case and I went with the postage option suggested by eBay. But, the parcel is 115cm x 50cm x 10cm.
How do I go about sending this, as the prepaid label only allows up to 65cm.
I am prepared to pay the difference.
Can someone help please?
Many thanks
Angie
1 comment
tressygirl
Mentor1 week agoAs the item is sold, without going through the rigmarole of cancelling the order, refunding and relisting, just use your own postage/ courier service.
You cannot now add any new tracking, eBay suggest sending the buyer a message with those tracking details. If a case is opened later for item not received, you will be able to add those tracking details.
A refund is sent to whoever paid for the SD label:
If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.
Your payout will be held for a minimum of 14 days.
@anful_8424