Locked
Discussion interactions are currently paused.
Help me plz
1. Timeline of Events (English)
- Initial Purchase & Shipment
- I purchased two items (Maison Margiela shoes and Jil Sander vest).
- The seller provided two tracking numbers: A and later B.
- Forwarding Agency’s Confirmation
- My forwarding agency reported they never received these items.
- They requested delivery proof for both tracking numbers.
- Delivery Investigation
- The seller later informed me that B was linked to UK domestic tracking number DPD A.
- However, DPD system showed delivery was not completed.
- My forwarding agency also confirmed that no parcels were received under B or under my name.
- Financial Loss
- Out of the total value, only appx 90% was refunded.
→ This resulted in a 10% (appx) of value shortfall. - In addition, I had to pay 22% (appx)GBP in unnecessary customs clearance fees due to Lithuania → UK consolidation.
- Total confirmed financial loss 28% (appx).
- Moreover, I have already lost over one month of time dealing with this unresolved case.
- Seller’s Retrieval
- The seller later confirmed that the parcel under B was retrieved.
- However, no proper resolution, replacement, or compensation has been provided to me.
2. Request to eBay (English)
I kindly request eBay’s assistance to resolve this matter fairly.
Specifically, I ask for:
- The seller to resend the items immediately.
- Shipment to be arranged separately, ensuring no further customs clearance fees will be charged to me.
- The missing amount and the unnecessary customs fees to be considered in the resolution.
- If necessary, I am willing to repay the original product cost, provided the seller sends me a secure payment link through eBay and guarantees delivery without additional charges.
I respectfully request eBay’s intervention in order to protect me as a buyer and ensure a fair outcome.
1 comment
jckl1957
·10 months agoYou have posted your request in the UK member to member forum.
Nobody from Ebay will see your request here.
You need to contact Ebay - we are other buyers and sellers, not 'Ebay'.