Help ebay simple delivery lost parcel | Member To Member Support

dahog-288 · 2026-06-25T08:59:23.628704Z

Hi so I sent and item with evri using ebays simple delivery the parcel has got lost the tracking hasn't moved in over a week the buyer has opened an item not received case i tried to update the tracking details in the item not received case but it kept saying network error so I contacted ebay and spoke to an assistant and he told me its my job to refund the buyer and claim with evri they are only responsible for the label but everything I have read online says if I used ebay simple delivery they handle issues regarding damaged or lost parcels and refund buyer and let seller keep the money he also told me my account will be negatively affected if I dont refund can some please give me some advice or clears things up if I have it wrong thank you

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Help ebay simple delivery lost parcel | Member To Member Support | eBay UK