Having to pay extra for postage

Question

On several items I have sold since the simple postage system was introduced I have been having to pay more than the buyers postage rate.I have had one buyer having to pay £1.50 to the post office even though I have used the ebay postage.Is anyone else having these type of issues. Thank you.

jckl1957 · Accepted Answer

£1.50p is the fine that Royal Mail impose if there is not enough postage on a letter or large letter. I would hazard a guess that the items concerned were DVDs that you sent with a stamp or label for 87p which is the cost of a Second Class letter.   If your items, once packed (in a padded envelope?) are more than 5mm thick, then they need to be sent as Large Letters and 87p is not enough.  Some birthday cards, if they have a little bit of embossing, don't fit through the 5mm slot. If i...