Has anyone had problems with Authenticity Guarantee?

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We had an item of jewellery rejected as it was marked as 375 ( a recognised mark for 9ct gold since Victorian times). The, so called , professional inspector , said he didn't recognize it, as it was probably foreign!! It was returned to us with the packaging screwed up in the envelope and the necklace rattling around in the box. How would it have been packed to send on to the buyer if it hadn't been rejected..I wonder.

lawrence394

1689 View listings

Posted 10 months ago·Last reply 9 months ago

1 comment

jckl1957

·9 months ago

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Gold jewellery sent for suthentication has to comply with Ebay's jeweller policy and needs to have a full UK hallmark - details are here:

https://www.ebay.co.uk/help/policies/prohibited-restricted-items/jewellery-precious-metals-loose-beads-policy?id=4280

Rules for metals

If your item is made from plated, flashed or filled metals, you will need to clearly state this in the title, item specifics and item description, such as "gold-plated silver"
Platinum, gold and silver items must meet applicable laws for stamping:
- Gold stamps: 9ct, 14ct, 18ct, 22ct
- Silver stamps: Sterling Silver, 925, 958, 999
- Platinum stamps: Plat, Pt, 850Pt, 900Pt, 950Pt, 999Pt
- Palladium stamps: 500Pd, 950Pd, 999Pd
- Items must meet the requirements of the Hallmarking Act 1973 - opens in new window or tab. For more information on hallmarking, please see the Hallmarking Guidance Notes from the Assay Offices of Great Britain - opens in new window or tab
- To ensure that you meet any obligations under the Hallmarking Act 1973, where applicable, you should add this notice on hallmarks - opens in new window or tab as an image to your listing
- You should ensure that your item complies with all applicable legal requirements related to levels of metals such as nickel, cadmium and lead in items, as well as other poisons and carcinogens prohibited under eBay’s Harzardous materials policy