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Handling Extra Postage Costs with Buyers
Hi everyone,
I’m in a bit of a dilemma and could use some advice! I have an item I’m sending that’s 4.5 kilos over the standard delivery weight limit. This means additional postage costs that weren’t initially accounted for. How would you go about addressing this with the buyer? Should I cover some of the costs myself or ask the buyer to pay the extra? What are some effective ways to communicate this situation to ensure a positive outcome? Please share your experiences or suggestions on how you've managed similar situations in the past. Looking forward to hearing from you all!
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