Goods damaged in transit re Simple Delivery.

Question

Who is responsible for goods damaged in transit?  Item was dispatched by Simple Delivery.  Unsure how to proceed.Thanks

jckl1957 · Accepted Answer

As long as you used Simple Delivery, Ebay will deal with any claim. The buyer must open a return case stating the item arrived damaged/was damaged in transit. Ebay won't need the buyer to return the item although they may request photos of the packaging and the damage. They will pass the buyer's payment to you and refund the buyer.