I sold an item on the 25th march . I used a prepaid label through eBay to send to the global shipping hub , it was scanned at my local post office . That was it, I thought eBay covered everything from there .the buyer has still not received the item and now wants a refund . I don’t know what channel to go through now , find it all quite confusing why I have to issue a refund . I thought eBay had all this covered with their super duper simple delivery system, any help would be appreciated t...

Then, eBay should pick up and pay for that refund under SD rules, as you are shipping it to a UK destination, only. Buyer can open a case, eBay should take over the refund. @aftershock3259

Global shipping through ebay item not received | Member To Member Support

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Global shipping through ebay item not received | Member To Member Support | eBay UK