Global shipping programme | Member To Member Support

hobo-reading-room · 2025-10-31T14:48:15.690000Z

I sold an item to a buyer in Spain. I used the global shipping programme. The item arrived at and dispatched from the ebay hub. Delivery in Spain failed. Buyer requested a refund. I thought that sellers were protected against loss once the item had dispatched from the hub...but when I spoke to ebay I was told I had to call ebay Spain. I protested, so the guy said they'd call me. They didn't! I have refunded the buyer as it wasn't their fault but...am I protected against loss?

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