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Glitch in system resulted in receiving unwanted item which I then had to pay for.
Hope someone can help.
I ordered an item by mistake, cancelled it less than 5 minutes later, & received an email saying order had been cancelled.
I then ordered the correct item from another seller. Then later, I received another email saying the original order hadn't been cancelled.
I contacted the seller, who replied that the system had glitched & wouldn't let him cancel it.
I said, OK, I'll just return it when it arrives.
It has now arrived, I started a return, & the seller has declined to accept it. I'm £56.06 out of pocket.
What can I do?
1 comment
**peaseblossom**
Mentor11 months agoI assume they are private sellers rather than business. Private sellers don't have to accept "change of mind" retruns, which this would be classed as. You could resell it yourself.