Getting Simple Delivery Payment Returned | Member To Member Support

jazz650 · 2025-12-18T15:10:48.549000Z

I sent an item to the buyer on 6 December 2025, but didn't use Simple Delivery. As I could send the item much cheaper I paid for delivery myself. I notified ebay at the time using their opt out form (which I can't now find). The buyer has acknowledged receipt of the item via eBay Messages on 13 December. However, eBay are still telling me I should post the item. I've been charged for Simple Delivery even though I did not use the label. Please could anybody say how I now get the payment for Simple Delivery returned to me as i never used it. Many thanks.

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Getting Simple Delivery Payment Returned | Member To Member Support | eBay UK