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Getting help from ebay
Summary: debih_69 detailed an issue with a salt and pepper grinder purchased from a seller. After the salt grinder stopped functioning, they contacted the seller, provided video proof, and initially sought a replacement. Due to a lack of response from the seller, they opted for a refund, but communication has ceased. They are seeking advice on how to proceed as they cannot find information on taking further action through the eBay app.
I purchased a salt & pepper grinder from a seller back in June, a few weeks back the salt stopped charging so I contacted the seller who asked me to send video proof which I did. They then said they would contact their supplier to see what they could do, I was under the impression that it was my sellers tea to sort this out & I told them that. They then offered a refund but I wanted a replacement salt pot. After some days they hadn’t responded so I sent another message stating I’d just have the refund as it was taking too long. Now the seller has stopped responding altogether. What can I do? I can’t find anything on the eBay app to take further action.
tobiasd4
Mentor2 weeks agoEbay MBG is only 30 days, so too late.
Try your payment provider.