Getting ebay and Evri to own up to their mistakes | Member To Member Support

balcal246 · 2025-12-21T09:37:23.886000Z

It seems to me that eBay and Evri have a complaints system that acts rather like a self flushing toilet. Whilst they are happy to set up a process where buyers can complaint about sellers and vice versa it is virtually impossible to get ebay to actually answer a complaint about itself. Instead they send you a reply in which they have resolved the issue to your satisfaction, and then just to rub salt into the wound say that "they are happy to have put a smile on my face" when they have not! Now I can't even appeal their decision as they have already found in my favour. The issue is that they have just buried their mistakes and are now hiding from me. The reply I sent to their response came up with a "your email has been sent" but does not show in my sent box and so I suspect will never be read or acted upon.

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Getting ebay and Evri to own up to their mistakes | Member To Member Support | eBay UK