Getting a refund when item returned but you don't have a tracking number | Member To Member Support

n.mott · 2025-10-18T16:21:51.731000Z

I received the wrong book from a seller in the US. They accepted a return and gave me a Freepost address in the UK. I posted via Royal Mail and got a Proof of Posting receipt at the P:ost Office, but ebay's Returns system keeps sending me to a page to enter a tracking number, which I don't have. The seller says they'll refund the book when they 'process the return' but that was 3 weeks ago and nothing has happened. How do I get a refund via ebay's 30 day guarantee if I don't have a tracking number?

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Getting a refund when item returned but you don't have a tracking number | Member To Member Support | eBay UK