Getting a refund

Question

I been told to get back in touch because im unable to return the item im disabled and housebound the itemis faulty i need ebay to help me

tressygirl · Answer

If you are still within 30 days of the item's last estimated date for delivery please get a friend or neighbour to help you to repack the item and take to the Post Office if the seller wishes for the item to be returned, some don't. The seller will pay for the return postage , if you open a return case as bellow:

Go right of the item in your Purchase History and from More Actions select Return this item.

Select the reason Item Not as Described >> Does Not Match Description or Photos. The seller needs to either refund you in 3 days, or issue a pre paid return label for the return of their item. Once the item is received, they have 48 hours to refund you.

If this doesn't happen, you need to escalate to eBay, eBay step in and force the refund.

Listen to no excuses or promises from the seller to close the case early, and do not forget to escalate.

@pamtins-87

john1297576 · Answer

Ebay provides a 30 day money back guarantee, but that is all. They do not get involved in the return process, that is between buyer and seller. If you cannot deal with return then you need to get a friend or possibly neighbour to help.

Who has said to get back in touch, and who with. If a seller then you need to contact them, if ebay, ebay does not see or get involved with returns.