Getting a postage refund from Ebay

Question

A buyer bought 2 items from me, but because I have to use this ridiculous simple postage, I am charged for 2 pre-paid labels but I only need 1 as the two items are well-covered by the postage I have paid - surprise!  So Ebay gets 3.38 out of me for nothing.  That's a hefty 30% selling fee in disguise.  In the UK this is called usury.  It also means I cannot set this second item as dispatched even though it has been.  Not so simple postage then.  Does anyone have any...

**peaseblossom** · Accepted Answer

You can cancel the unused label here:https://www.ebay.co.uk/claims/simple-delivery/refund/seller   If you open it before you do that (Get prepaid label > Get prepaid label and QR code) it will mark the item as dispatched.   It will remain unused and then you can cancel for refund.