Getting a postage refund for an item I delivered myself

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Hi,

I sold an item , package it up and waited for DHL to pick it up, they didn’t so I took the package to the depot myself. Over a month later they delivered the package back to me with no reason why.

Then delivered the package myself using the same address as on the package.

how do I get a refund for shipping?

fastmeg

275 View listings

Posted 6 months ago·Last reply 6 months ago

2 comments

tressygirl

Mentor6 months ago

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If this was a Simple Delivery label, the refund goes to whoever paid for the postage this way...

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

@fastmeg

fastmeg

OP6 months ago

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Thanks, I’ll have a look into that.

i was just annoyed about the treatment I had and the fact that it cost me to deliver the package as I had to drive into London