Getring funds

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Hi all, I sent out an order over a week ago with evri with a provided label but evri refused to take it and I had to pay for a different postage ,the item has been delivered and I have received my feedback from the customer but it still showing the evri tracking with no way to update it or even contact anyone about it , customer has confirmed the delivery of the item sent but like I said because evri scanned the item then refused to take it it's not updating tracking at all and won't allow me my funds , any help on this issue is highly appreciated

ih_624077

32 View listings

Posted 6 months ago·Last reply 6 months ago

1 comment

tressygirl

Mentor6 months ago

View listings

You cannot now add any new tracking, eBay suggest sending the buyer a message with those tracking details. If a case is opened later for item not received, you will be able to add those tracking details.

A refund is sent to whoever paid for the SD label:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

Your payout will be held for a minimum of 14 days.

@ih_624077