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Get refund for product after 2 year
I bought a kitchen tap in January 2014 and in description it says it has 5 year warranty. Problem is that part of tap has broken off. I have contacted seller with details and got no reply. What can i do?
5 comments
*vyolla*
Mentor6 months agoWouldn't the 5 year warranty have expired in 2019?
barrydigger53
OP6 months agoSent from Outlook for Android<>
tressygirl
Mentor6 months agoYou cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt. If they are not, a buyer has 30 days under eBay's 30 day MBG, Money Back Guarantee policy, to return the item for a full refund.
You are too late to claim from eBay and also from your payment provider, there's usually a 120 day policy protection there.
If purchased from a registered UK business, who offered a guarantee and is now not upholding this, then turn to Citizens Advice for your next steps, if you wish to take this further.
@barrydigger53
barrydigger53
OP6 months agoSent from Outlook for Android<>
tressygirl
Mentor6 months agoYou're welcome ! 🤗
@barrydigger53