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German Buyer not able to buy UK listing
I have this listing (https://ebay.us/m/t9QPKl) which has eBay global shipping activated, and Germany is in the list of countries it should work in, however when a buyer in Germany attempts to buy it, they can’t. I have no idea why. I’m based in the UK. They’re in Germany. Any ideas? Thank you.
7 comments
eyesorerecords1
OP10 months agoSorry, would anyone be able to see if they can help please?
eyesorerecords1
OP10 months agoIn case you can't see the JPG, I have this checked on the backend of the listing:
International postage
Send with the Global Shipping ProgrammeSend your item to the UK Global Shipping Centre and customs forms, postage, and tracking will be taken care of for you.
eyesorerecords1
OP10 months agoThank you for responding, it's very strange, as from my end I believe I have the various things selected to allow for GSP. Could you take a look at the screenshot attached and see if you think I'm doing something obviously wrong here please? Thank you.
tressygirl
Mentor10 months agoCheck your Site Preferences in the Postage section have you selected GSP for your items?
https://www.ebay.co.uk/ship/prf
What is the item they are wishing to buy? Maybe it's not allowed in GSP rules?
@eyesorerecords1
eyesorerecords1
OP10 months agoThank you, in that section it says:
Global Shipping Programme - Enrolled
The item is the one linked, which is an old Lego set. Does GSP allow the bulky parcel option (up to 30kg 120 x 80 x 80cm)? The box is longer than 61cm so I can't choose the medium parcel option.
I presume GSP allows for items at this value also?
john1297576
Mentor10 months agoThis is what your listing says for postage to Germany. No mention of Global Shipping.
tobiasd4
Mentor10 months agoYour item is not showing as GSP to any country.
It says contact seller for international postage.