Furniture return (seller has sent wrong table) | Member To Member Support

carverj*123 · 2025-12-10T20:03:51.313000Z

Advise required please. I bought a dining table however the table sent is the wrong colour, to which the seller has admitted their error, eventually. The seller organised a courier originally and I paid the delivery driver directly via paypal, £50. I don't live at the address and my handyman built the table before i discovered it was the wrong colour. The seller asked for the collection code the day after delivery however i held off until i knew the table wasn't damaged and have not yet sent it. The seller wants me to dismantle the table for collection asap. I have made it clear im not happy and would like the £50 delivery fee refunded prior to the collection., which they have refused. I have also bought two benches to go with the table, from another company, which i am now stuck with. I'm concerned that the courier cost will not be reimbursed, or indeed the full cost of the table. What should i do, do I ask ebay to step in now ?

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Furniture return (seller has sent wrong table) | Member To Member Support | eBay UK