Full refund not received | Member To Member Support

lauriem_57 · 2026-05-16T10:08:03.729000Z

The seller agreed to take the return back- didn’t answer about refund, after I asked. Then finally said he’d refund me. Returned items with confirmation. The refunded amount is not the full refund I paid . I paid: the price listed, plus shipping/handling, and the ‘buyer’s protection’ cost. Shipping and handling and buyers protection was INCLUDED in total cost I paid. So the total refund is less than the total amount I paid. I paid for the return shipping out of my pocket. When I asked buyer about this, he said ‘eBay takes the payment, not me’, and ‘I pushed “full refund” button, eBay don’t refund back postage.’ These excuses sound very suspect to me. Now, when I go to ‘my purchases’ and look under,’ more actions’ option’- there is no option in the drop down , as before, to ‘get eBay involved’ . And nowhere to ask eBay admin to get involved. . I’ll take it up with my bank, who assured me they will refund me, since I can’t seem to reach eBay admin to help. Anyone here can help advise me?

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Full refund not received | Member To Member Support | eBay UK