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Frustration with AI support on eBay UK , HOW DO I TALK TO A HUMAN AGENT????
Summary: pedr869 expresses frustration with eBay UK's AI support system, citing difficulties in reaching a human agent via phone or chat for urgent issues. Despite attempting previous methods to connect with human agents, the reliance on AI has made the process increasingly challenging. While acknowledging that eBay's customer service is excellent when a human is reached, pedr869 feels the dominance of AI is a barrier. Other participants offer suggestions and express understanding but emphasize the need to detail the specific issue for better assistance. pedr869 feels their concerns were not adequately addressed.
Frustration with AI support on eBay UK , HOW DO I TALK TO A HUMAN AGENT???? The telepone is now answered by AI, who refuses to put you through to a human, or says it cannot right now? The "request a phone call" box is nowhere to be found today? The chat is imposible to converse with because of the subject boxes one has to tick befor IT will start to talk to you, bears no resemblance to the subject one wants help with, 😤 and until one chooses a subject one is stuck, one cannot proceed any further!?
I have tried choosing the subject that is closest to my problem, but that goes compleatly off script, and one ends up down some long forgotten mine shaft unable to go forward of back!? What a shambles' this is!
When I first started to use eBay, it and PayPal were the same company, and dinosaurs still walked the earth! eBay have recently lost me as a seller, and if things continue they will also loose me as a buyer 😩
I guess the bottom line is, that they simply don't care, or mayby they are on a mission to destroy themselves ?
PLEASE, PLEASE BRING BACK HUMANS 💖 REMOVE THE AI GATEKEEPERS' 😠
pedr869
OP1 week ago"Discussion interactions are currently paused" ??? Who's afraid of the big bad wolf ? 🤔😫
*vyolla*
Mentor1 week agoUnless this is an issue that requires account access, if you explain your problem here we may be able to help, or at least point you in the right direction.
pedr869
OP1 week agoThank you for replying / answering and for your offer to help ⭐⭐⭐However I would have thought that my post listed most of my issues, as for the specifice urgent help I needed today, well, I need to talk to a human at customer services !
red_magpie
Mentor1 week agoI would have thought that my post listed most of my issues
No, it didn't. It was just a rant about eBay's customer service, which is old news. eBay support is so hard to reach even when it's open that often the only way to contact a human being is to ask other users here.
If you want to tell us what the problem is that you tried to contact eBay about someone here will probably be able to help.
By the way, have to tried using eBay's search online guidance on "eBay help" or "Help and Contact" on any page? This is actually quite good for most of the usual questions. It's what the responder here all the time.
pedr869
OP1 week agoYou don't think that I am intelligent enough ,knowledgeable enough, of Ebay after all these years to have tried all that before I posted my "rant" as you called it!
Do you not want someone to actually speak out and hopefully eBay will sit up and listen, if enough of us do the same??? It cannot be only me of course 🙄
papso22
Mentor1 week agoYour post explains your issue with contacting CS, not the issue you want to contact CS about.
pedr869
OP1 week agoYes you are right, but my issue was urgent, and believe you me it cannot be solved here, but not being able to contact a human at eBay is a long standing problem that is getting worse not better with the dominance of AI Agents. In saying that when one does manage to get a call back, and actually speak to a human customer service rep, which sadly is becoming a more and more rare occurrence these days, eBay has one of the best Customer Services on the Internet!
tobiasd4
Mentor1 week agoExplain the issue here, we will try to help.
pedr869
OP1 week agoThank you for your reply, but the issue I wanted to talk to a human agent about can not be solved here 🙂 Judging by the tsunami of "How do I speak to a human" questions here over the years , and the answers given in the past , such as revealing the direct telephone number and other workarounds most of which worked in the past, no longer work, because they are policed by AI and getting past them is becoming increasingly too much like hard work, even the phone is now gate-posted by AI 😤
tobiasd4
Mentor1 week agoOften no need to speak to ebay CS,
There is no phone number, it is callback only.
I agree getting to speak to CS is not easy.
You will get better reply from us if you are willing to let us know why you need to contact eBay.
pedr869
OP1 week ago · EditedCustomer Service Humans 🧡 are very aware of the AI problem but today when I rang the 0800 number it was answered by an AI who said that IT was not able to put me through to a human 😨🙄
*vyolla*
Mentor1 week ago · EditedThose numbers won't work for you unless eBay have first made contact and issued you with a pin number.
pedr869
OP1 week agoOf course they work, did you not read what I said? Customer Services gave me the numbers, and I have been using them to get through to human agents for the last 12 months. But yesterday was different, AI was everywhere! I give up 🙄 Be happy!