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Fridge freezer
I purchase a fridge freezer through eBay with a 2 year warranty I now have a problem with it the company I purchased interim have said I need o contact them through eBay for repair am mountable to contact them through eBay message and can't seem to get in touch with eBay can somebody tell me how to contact eBay by phone can't find the number any where
7 comments
jckl1957
·10 months agoTo add to the good advice given, contacting Ebay won't help - they will just refer you back to the seller.
If the seller is a business with email, address and phone details on their listing, use those to contact them.
I would write to them or email them and follow it up with a phone call if they ignore you.
jwal39070
OP10 months agoSent from myMail for iOS
tressygirl
Mentor10 months agoDid you buy from a registered UK business who gave a guarantee / warranty on this item, and are now not upholding this? Turn then to Citizens Advice for the next steps you need to take here.
@jwal39070
tommystrezures
Mentor10 months agoGenerally on white goods they all come with a two year MANUFACTURERS warranty. Did you register your product with the manufacturer when you received it, and have you contacted them?
jwal39070
OP10 months agoSent from myMail for iOS
tressygirl
Mentor10 months agoAs in my post above , turn to Citizens Advice as your seller is being unhelpful.
@jwal39070
tressygirl
Mentor10 months agoWhen did you buy this item?
If 30 days have passed the item's last estimated date for delivery, you cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt. If they are not, a buyer has 30 days under eBay's 30 day MBG, Money Back Guarantee policy, to return the item for a full refund.
You could try your payment provider for help with a refund.
You say purchased from a ' Company', was this a registered UK business, who offered a guarantee and is now not upholding this, then turn to Citizens Advice for your next steps, if you wish to take this further.
@jwal39070