Free postage promise broken | Member To Member Support

arthbutt · 2026-05-11T19:55:34.366000Z

Hi I recently bought an item advertised with free postage. It wasn't delivered but the Post Office left a card saying that unpaid postage was due. My wife had to travel to town and then pay extra to get the ordered item. I advised ebay but they (AI bots?) decided to refuse my claim for the postage costs that were not part of the contract. I appealed but their decision stood! It is clearly wrong, what do I do? I had written to the seller 3 times but had no reply.

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Free postage promise broken | Member To Member Support | eBay UK