Formal Complaint Email (to eBay UK Community / VeRO team) | Member To Member Support

professional_badge · 2025-10-23T08:22:02.023000Z

Dear eBay UK Community Team,I am writing to formally raise a concern regarding the handling of intellectual property (IP) infringement reports under the VeRO (Verified Rights Owner) program.Over the past several weeks, I have identified multiple eBay listings that are using my original designs without authorisation. These designs are protected under UK copyright law and are exclusively owned by my business.Despite submitting detailed infringement reports via vero ebay.com, only a small number of listings have been removed, while many remain active. The response time has been very slow, often taking several days or even weeks, and there is no way to track or monitor the progress of my reports.This situation is severely affecting my business reputation and sales. Counterfeit or unauthorised listings confuse customers and undermine the value of my brand.I kindly request that eBay UK:Improves the response time for VeRO reports.Implements a transparent case-tracking system so rights owners can see the status and resolution of each report.Ensures that repeat infringers and duplicate listings are permanently removed, not just temporarily hidden.Provides a dedicated support contact for UK-based small business designers affected by infringement.I appreciate eBay’s efforts to protect intellectual property, but the current system leaves independent creators like myself without meaningful recourse.Please treat this message as a formal complaint and confirm receipt. I would appreciate guidance on how my concerns can be escalated to the appropriate department or case manager.

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Formal Complaint Email (to eBay UK Community / VeRO team) | Member To Member Support | eBay UK